Policies

Competency Disclosure

As a professional behavior consultant, my services and recommendations are grounded in a foundation of formal education, continuing professional development, and experience aligned with recognized industry standards.

My competency includes knowledge and skills across the following areas:

• Principles of learning theory and behavior science
• Canine ethology and species-specific behavior
• Identification of factors influencing behavior, including environment, health, and prior learning history
• Development and implementation of behavior change plans using humane, effective, and evidence-based methods
• Client education, coaching, and support for skill development and behavior management
• Ethical practice, including prioritization of animal welfare, informed consent, and transparency in professional conduct

I maintain a commitment to providing services within my established scope of training and experience. When a case requires expertise outside of my competency (such as medical intervention, legal consultation, or severe/complex behavior requiring specialized intervention), I will recommend an appropriate referral to a qualified professional.

For more information about the professional competencies that guide my practice, you can review the following resources:

International Association of Animal Behavior Consultants (IAABC) Core Competencies

Association of Professional Dog Trainers (APDT) Body of Knowledge

Description of Services Offered

I provide private behavior consulting services for dog owners, which may include behavior assessments, behavior intervention planning, coaching for behavior modification techniques, skills training, and guidance on meeting dogs’ behavioral welfare needs. Services are delivered through private sessions, educational support, written behavior plans, and ongoing coaching.

Consultations may occur in person, remotely via live online sessions, or through self-paced digital learning content. Digital services may include pre-recorded educational modules, video demonstrations, supplemental guides, or interactive coursework designed to support the behavior change process and client education.

Service delivery methods are selected based on the needs of the individual dog and household, logistical considerations, and appropriateness to the case.

Limitations of Service

My services are limited to educational and consultative support in behavior and training. I do not provide:

• Veterinary medical advice, diagnosis, or treatment
• Veterinary behaviorist services
• Legal advice or testimony
• Services such as daycare, grooming, or boarding (unless specifically agreed upon separately)

Clients are encouraged and may be required to seek veterinary, legal, or specialized professional services when appropriate.

Service Limitations Regarding Outcomes

Behavioral outcomes depend on many factors, including but not limited to genetics, prior learning history, environment, health status, and client compliance with recommendations. While I commit to applying professional expertise and best practices to support the dog’s behavior change, I cannot guarantee specific results or outcomes. Progress and results may vary based on the complexity of the case and the degree of client participation.

Statement of Ethical Commitment

I am committed to practicing in a manner that prioritizes the welfare, dignity, and well-being of dogs and the people who care for them. My work is guided by contemporary scientific understanding of behavior and learning, ethical responsibility to my clients and their animals, and respect for each dog’s individuality, autonomy, and quality of life.

I adhere to the following professional organization Codes of Ethics:

• Association for Professional Dog Training Intl. – Code of Ethics
• International Association of Animal Behavior Consultants – Code of Ethics

These codes emphasize principles such as:

• Commitment to humane, science and evidence-based practices
• Respect for clients and their animals
• Honesty in communication, advertising, and representation of skills
• Referral to other qualified professionals when appropriate
• Maintenance of client confidentiality and privacy

On the Use of Punishment and Dominance Theory

Consistent with the ethical standards of the Association for Professional Dog Training (APDT) and the International Association of Animal Behavior Consultants (IAABC), as well as the guiding principles of the LIFE (Least Inhibitive, Functionally Effective) and LIEBI (Least Inhibitive, Effectively Behavior-Intervention) models, and in alignment with the position statements of the American Veterinary Society of Animal Behavior (AVSAB), my practice rejects the use of aversive stimuli and dominance-based methods in behavior intervention and training.

It is an ethical imperative to avoid the application of fear, pain, intimidation, or force-based techniques when working with dogs. Additionally, I actively work to educate clients about the risks of aversive approaches or paradigms that muddy observation and understanding, and strive to replace them with humane, evidence-based alternatives that prioritize emotional safety, learning efficiency, and long-term behavioral wellness.

Supporting Resources:

• AVSAB Humane Dog Training Position Statement (on the use of Punishment)
• AVSAB Dominance Theory Position Statement
• APDT Dominance Theory Position Statement
• IAABC Dominance Theory Position Statement & IAABC Foundation Journal Statement

LIFE Model of Ethical Behavior Intervention and other Models

My interventions are designed following the principles of the LIFE Model (Least Inhibitive, Functionally Effective), which emphasizes minimizing unnecessary inhibition of a dog’s natural behaviors while still achieving effective, meaningful behavior change. Intervention strategies are selected based on systematic functional analysis of behavior, evaluation of available alternatives by risk of inhibition, and a commitment to preserving the dog’s diversity of behavior, their emotional welfare, safety, autonomy, and needs.

Another useful model which has informed my selection of interventions is the LIEBI (Least Intrusive Effective Behavior Intervention) model, which provides more direct guidance on intervention selection evaluated by intrusiveness.

Intervention strategies are selected based on structured functional analysis, consideration of available alternatives, and preservation of the dog’s emotional welfare, safety, and behavioral needs.

More information about the LIFE Model and the LIEBI Model can be found here:

• LIFE Model: Least Inhibitive, Functionally Effective Behavior Intervention
• Least Intrusive Effective Behavior Intervention (LIEBI) algorithm and levels of intrusiveness table

Informed Consent and Client Collaboration

Clients are active participants in the behavior change process. I strive to ensure that recommendations are transparent, understandable, and based on informed consent. Clients are empowered to make knowledgeable decisions about the care and training of their dogs, and plans are collaboratively tailored to fit each client’s capacity and needs. Collaboration is dependent upon open communication between all parties.

Animal Welfare Prioritization

The well-being of the animal is the central priority in all services provided. I will not implement practices or recommendations that conflict with a dog’s physical, emotional, or behavioral welfare, even at a client’s request.

In cases where there is reasonable suspicion or evidence of animal neglect, abuse, or violations of local animal welfare laws, I reserve the right to report such concerns to the appropriate local animal control agency or law enforcement authority, in accordance with my ethical obligations to protect the welfare of animals.

Professional Development and Continuing Education

I maintain a commitment to ongoing education and professional growth. I engage in regular study of current research, continuing education opportunities, and professional collaboration to ensure that my practice reflects the most accurate, effective, and ethical standards available.

• View my education log (tba).

Behavior Intervention Cases Accepted

I currently accept behavior modification cases involving:

• Fear-based behaviors, including extreme startle responses, avoidance, fleeing, and social withdrawal, as well as agonistic behaviors with a basis in fear (excessive alarm barking).
• Generalized anxiety, including anticipatory or predictive fear, hypervigilance, and behavioral suppression
• Reactivity, regardless of whether its underlying basis is nervous system dysregulation, fear, or frustration
• Specific forms of aggression occurring exclusively in contexts involving:
  • Animal restraint during husbandry procedures (e.g., grooming, veterinary handling)
  • Spatial and physical conflict aggression (e.g., disputes over proximity, touch, or interference without generalized aggression)
  • Ritualized agonistic displays related to hazard management (e.g., guarding body, space, territory) or territorial signaling, where the dog is using species-typical communicative behavior rather than sustained offensive aggression
  • Resource guarding behaviors, including guarding of food, toys, locations, or other valued possessions, provided the behavior is consistent with ritualized conflict signaling rather than unmodulated offensive aggression

Behavior modification services are designed to address these challenges through humane, evidence-based strategies that support emotional regulation, resilience, cooperative care skills, conflict resolution, and behavioral health.

Cases Referred

In accordance with my commitment to practicing within my current professional scope of competence, I refer the following cases to appropriately qualified specialists:

• Generalized aggression toward humans or other animals involving a history of biting outside of defined contexts (restraint conflict, spatial conflict, resource guarding, ritualized agonistic display)
• Separation anxiety, referred to certified separation anxiety trainers (CSATs) or similarly credentialed specialists
• Canine compulsive disorders, referred to professionals with specific expertise in compulsive behavior and its treatment

At this time, cases involving generalized aggression, compulsive behaviors, and separation anxiety are outside of my specialized practice focus.

I maintain a referral network to support clients whose dogs require these specialized services, and I am committed to ensuring that each dog receives the level of expertise (and commitment to humane intervention) most appropriate to their needs.

Informed Consent Policy

Informed consent means that clients are provided with clear, honest, and complete information regarding:

• The nature and purpose of behavior consulting services
• The methods, techniques, and philosophies applied in service delivery
• The potential benefits, limitations, and risks associated with participation
• The expectations for client participation, safety protocols, and follow-through
• The possibility that outcomes may vary and cannot be guaranteed

Clients have the right to receive answers to any questions they may have about services, methods, risks, alternatives, and anticipated outcomes. Clients are encouraged to ask questions at any time before, during, or after services are provided to ensure that they feel fully informed and comfortable with the process.

Engagement with Saga Dog Behavior services constitutes acknowledgment that the client has been provided with information sufficient to make an informed decision, understands the scope of services and associated risks, and voluntarily consents to participate.

Saga Dog Behavior remains committed to maintaining open communication, ethical transparency, and a collaborative approach throughout the consulting process. Clients are invited to express concerns, seek clarification, and advocate for their pet’s well-being at every stage of service.

Assumption of Risk

Behavior consulting, training, and behavior modification services involve inherent risks due to the nature of animal behavior, the physical handling of animals, and the unpredictability of public environments. While Saga Dog Behavior, operated as a registered DBA of Parts of Us Pet Care Ltd., strives to create the safest possible environment and protocols, it is important for clients to understand that some degree of risk is unavoidable when working with animals.

Potential risks associated with behavior work may include, but are not limited to:

Animal-Related Risks

• Bites, scratches, or other injuries caused by pets or other animals
• Fear-based reactions, stress responses, or behavioral escalations in the pet(s)
• Contact with unknown, aggressive, or uncontrolled animals
• Damage to personal property, public property, or third-party property

Client Physical Risks

• Tripping, falling, being pulled, or knocked over by a leashed dog
• Injuries sustained by contact with leashes or other equipment (e.g., tripping, wrapping, friction burns)
• Strains, sprains, or other musculoskeletal injuries sustained during training activities

Environmental and Public Location Risks

• Vehicular accidents or injuries near roadways, parking areas, or training locations
• Harassment, intimidation, or assault by third parties
• Interaction with law enforcement or public officials
• Encountering hazardous environmental conditions (e.g., uneven, icy, muddy, or littered terrain)
• Exposure to heat, cold, rain, snow, or sudden weather changes
• Limited access to emergency shelter, water, or medical assistance during outdoor sessions
• Exposure to zoonotic or environmental diseases (parasites, bacteria, contaminants)
• Ingestion by pet(s) of refuse, improperly discarded food, or hazardous substances

Training Equipment, Management Tools, and Containment Risks

• Malfunction, failure, or accidental release of leashes, collars, harnesses, muzzles, or other training and safety equipment.
• Malfunction, failure, or accidental release of gates, barricades, crates, kennels, or other containment equipment.
• Accidental escape of a home, public building, or a vehicle by the animal.

Mental and Emotional Considerations

• Feelings of stress, frustration, or emotional discomfort when addressing behavior challenges
• Emotional impact of working through fear, anxiety, or aggression-related behaviors in pet(s)
• Emotional distress related to handling or observing challenging behaviors in pet(s)
• Emotional distress related to public or third-party perceptions of challenging behaviors in pet(s)

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While every reasonable effort will be made to promote safety and mitigate known risks, clients are advised that not all potential risks, hazards, or consequences can be anticipated, planned for, or prevented. Some risks may arise unexpectedly despite diligent preparation and professional caution.

These risks may result from the actions of the behavior consultant, third-party handlers of the animal, the client’s own pet(s), the behavior of other animals, environmental conditions, interactions with third parties, or other unforeseen factors beyond reasonable control.

Clients are encouraged to carefully consider these potential risks and to follow all safety recommendations, management protocols, and precautions provided by Saga Dog Behavior to minimize the likelihood of injury, harm, or loss.

Saga Dog Behavior encourages clients to speak up early and often with questions or concerns about risk.

Herein is provided the content found within the Waiver of Liability document, which is a legal document required by Saga Dog Behavior to initiate any services. A waiver of liability is required by Saga Dog Behavior’s provider of general liability insurance. The document is sent to prospective clients in an intake package of forms. You may wish to have a lawyer specialized in animal law review the document.

Saga Dog Behavior operates as a registered DBA of Parts of Us Pet Care Ltd. All references herein to Saga Dog Behavior or Parts of Us Pet Care Ltd. refer to the same business entity and its authorized representatives, including but not limited to Anna Tauras.

Certification of Agreement
By signing below, I certify that I have read and understood the terms of this agreement in full. I accept and agree to abide by all terms, conditions, and policies set forth herein and in any accompanying documents or questionnaires completed by me.

Acknowledgment of Risk
I understand that behavior interventions and training activities involve inherent risks, including but not limited to bites, scratches, fear-based reactions, stress responses, property damage, injury to pets, injury to handlers, injury to third parties, or damage to property. While Parts of Us Pet Care Ltd. will make reasonable efforts to minimize risk, I acknowledge that no behavior intervention can be entirely without risk.

Responsibility to Follow Safety Recommendations
I agree to exercise reasonable judgment in following all safety instructions, protocols, and precautions provided by Parts of Us Pet Care Ltd. to minimize risk to myself, my pet(s), other animals, and others.

No Guarantee of Specific Outcomes
I understand that Parts of Us Pet Care Ltd. cannot guarantee specific results from behavior consulting, training, or behavior modification services.

Compliance with Legal Reporting Obligations
I acknowledge that Parts of Us Pet Care Ltd. complies with applicable federal, state, and local laws, including but not limited to reporting requirements for animal bites, suspected abuse, or neglect within El Paso County, Colorado.

Vaccination Requirements
I affirm that my pet(s) are current on Rabies, DHPP, and Bordetella vaccinations, or that any exemption from vaccination is supported by documentation from a licensed veterinarian.

Disclosure of Health and Behavior History
I affirm that I have truthfully disclosed all known medical concerns and any history of injury, destruction, aggression, threatening behavior, or property damage involving my pet(s). I understand that Parts of Us Pet Care Ltd. relies on this disclosure to assess and deliver services appropriately.

Emergency Veterinary Care Authorization
In the event of a medical emergency while my pet(s) are in the care of Parts of Us Pet Care Ltd., and if I am unreachable, I authorize the company and its representatives to seek immediate veterinary care at my expense. I acknowledge that I am responsible for all associated veterinary and emergency costs and that Parts of Us Pet Care Ltd. recommends pet insurance coverage.

Abandonment Policy
If my pet(s) remain in the temporary custody of Parts of Us Pet Care Ltd. for more than seventy-two (72) hours beyond the agreed-upon service period, and if all reasonable attempts to contact me and my designated emergency contact have failed, I authorize the surrender of my pet(s) to the Humane Society of the Pikes Peak Region (HSPPR). I understand that reclaiming my pet(s) thereafter will be subject to HSPPR policies and cannot be guaranteed.

Right to Refuse or Discontinue Services
Parts of Us Pet Care Ltd. reserves the right to refuse or discontinue services at its sole discretion, either before or during service provision, if a pet is determined to be unsafe, unsuitable for services, or a danger to themselves, other animals, or people.

Right to Refuse Service for Other Lawful Reasons
Parts of Us Pet Care Ltd. also reserves the right to refuse or discontinue services for any lawful reason unrelated to protected class status, including but not limited to noncompliance with recommended interventions, failure to adhere to company policies, or inappropriate or unsafe behavior by the client.

Indemnification and Hold Harmless
I agree to indemnify, release, and hold harmless Parts of Us Pet Care Ltd., its agents, employees, contractors, successors, and assigns from any and all claims, demands, losses, liabilities, damages, actions, or causes of action arising out of or related to services provided, including claims of negligence.

Certification of Agreement
By signing below, I certify that I have read and understood the terms of this agreement in full. I accept and agree to abide by all terms, conditions, and policies set forth herein and in any accompanying documents or questionnaires completed by me.

Waiver of Liability document requires initials and signature.

Veterinary Care

Clients must have an established relationship with a currently practicing, licensed veterinarian as a prerequisite to engaging in behavior consulting services. This relationship ensures that the pet has access to ongoing primary health care, preventative care, and any recommended veterinary evaluations necessary to support behavior work.

Clients are also required to ensure that pets participating in behavior services meet minimum standards of preventative health care, including current vaccination against Rabies, DHPP (distemper, hepatitis, parvovirus, parainfluenza), and Bordetella, unless a licensed veterinarian has provided written medical exemption.

Pets who are actively exhibiting signs of contagious illness, untreated injury, or suspected medical distress must be evaluated and medically cleared by a licensed veterinarian before attending any in-person services.

Saga Dog Behavior is not a veterinary provider and does not diagnose, treat, or prescribe for medical conditions. Observations made during behavior consulting services may suggest the need for veterinary evaluation but do not constitute medical diagnosis.

Health and Behavior Disclosure

Clients are required to provide complete and accurate information regarding their pet’s medical history, health status, and behavior history before beginning services. This includes disclosure of:

• Current and past medical conditions or diagnoses
• Chronic illnesses or ongoing medical management
• Past surgeries or injuries that may affect behavior or physical function
• Current medications, supplements, or therapies
• Any known allergies, sensitivities, or adverse medical reactions
• Prior or ongoing treatment by veterinary behaviorists or the use of behavioral medications

Clients must promptly notify Saga Dog Behavior if any new medical concerns, injuries, illnesses, changes in medication, or significant behavioral changes arise during the course of services. Timely disclosure ensures that behavior plans can be ethically and appropriately adapted to meet the pet’s needs.

Incomplete, delayed, or inaccurate disclosure of health or behavior information may limit the effectiveness of services, increase risk to humans or animals, and may result in the suspension or discontinuation of services if necessary to protect welfare and safety.

Permit to Refer for Veterinary Care

Saga Dog Behavior reserves the right to recommend or require veterinary evaluation when behavioral concerns may be influenced by underlying medical conditions. Examples may include, but are not limited to:

• Pain or discomfort
• Sensory deficits (e.g., vision or hearing loss)
• Endocrine disorders (e.g., thyroid dysfunction, Cushing’s disease)
• Neurological abnormalities
• Gastrointestinal or urinary conditions
• Sudden or unexplained changes in behavior

When health status is uncertain or potentially contributory to behavioral concerns, Saga Dog Behavior may require written veterinary clearance before beginning, continuing, or modifying behavior consulting services. This requirement ensures that behavior intervention plans are developed based on the most complete and accurate information available regarding the pet’s physical and behavioral welfare.

While behavior consultants may observe signs that suggest a need for veterinary follow-up, such observations do not constitute medical diagnosis, nor do they substitute for veterinary examination and testing.

Referral recommendations to veterinary professionals are made in the best interest of the animal’s welfare, the safety of all involved, and the ethical standards guiding behavior consulting services. Clients are expected to cooperate with veterinary referrals as an integral part of the behavior modification process when indicated.

Failure to obtain recommended veterinary evaluation when requested may result in the suspension or discontinuation of behavior consulting services, in order to protect the welfare of the pet, the integrity of the behavior modification process, and the safety of all involved.

Emergency Contact Information

Clients are required to provide emergency contact information for an individual authorized to make decisions regarding their pet’s care in the event that the client is unreachable, incapacitated, or otherwise unable to provide care for their pet during an emergency.

The designated emergency contact must be a responsible adult who is familiar with the pet, reachable by phone, and willing to authorize:

• Emergency veterinary care if necessary
• Emergency boarding or temporary housing arrangements for the pet if the client is unable to immediately resume custody, regardless of whether veterinary treatment or emergency stabilization has occurred

Clients acknowledge and agree that the provision of an emergency contact does not release the client from granting Saga Dog Behavior the authority to seek emergency veterinary care for the pet if, in the judgment of Saga Dog Behavior, such care is urgently necessary and the client cannot be reached in a timely manner. All veterinary, boarding, and emergency care costs incurred under these circumstances remain the sole financial responsibility of the client.

Saga Dog Behavior will make reasonable efforts to communicate first with the client directly in the event of an emergency. If the client cannot be reached in a timely manner, Saga Dog Behavior will attempt to contact the designated emergency contact to assist in securing necessary care or boarding.

Saga Dog Behavior is not responsible for decisions made by the designated emergency contact, nor for the selection of veterinary or boarding facilities, but will act in good faith to protect the safety and welfare of the pet.

Failure to provide complete emergency contact information may result in refusal of services or termination of services if the inability to provide emergency authorization creates unreasonable risk to the pet’s welfare or to Saga Dog Behavior’s ability to fulfill ethical responsibilities during emergencies.

Emergency Protocols

An emergency is defined as any situation arising during services that presents an immediate threat to the safety of any person, animal, or property.

Examples include, but are not limited to:

• Serious injury to a pet, client, consultant, or third party
• Acute medical distress or collapse
• Aggressive behavior resulting in bite injury
• Vehicular accidents during service activities
• Loss of a pet in an unsecured area

A non-emergency incident is defined as any significant behavioral or environmental event that disrupts services but does not involve immediate threat or severe harm. Examples include minor injuries, equipment failures, sudden behavioral escalation without contact injury, or concerning third-party interactions.

In the event of an emergency, the behavior consultant will prioritize immediate safety and may suspend services, move participants to a safe location, or direct emergency actions as necessary. The consultant may assist in stabilizing the situation but is not responsible for veterinary decision-making, medical treatment choices, or any financial costs incurred during emergencies.

Saga Dog Behavior will document all emergencies and incidents internally in writing. Incident records may include:

• Time and date
• Location
• Names of involved parties (humans and animals)
• Description of events and injuries (if applicable)
• Immediate actions taken
• Any follow-up recommendations or requirements

Significant incidents may be subject to internal review. Following review, additional safety protocols, veterinary clearance requirements, or suspension/discontinuation of services may be implemented to protect the welfare and safety of all parties.

Mandated and Ethical Reporting

Saga Dog Behavior complies with all applicable federal, state, and local laws regarding mandated reporting of certain incidents that occur during the course of services.

Under Colorado Revised Statute § 25-4-603, all dog bites involving injury to a human must be reported to local public health authorities or animal control within 12 hours of the incident. Saga Dog Behavior will report any such bite injuries in accordance with this legal requirement.

Mandated reporting obligations may also arise in situations including, but not limited to:

• A dog bite to another animal requiring veterinary care
• Incidents where public health risk factors (e.g., potential rabies exposure) are identified

Although not mandated by law or ordinance, Saga Dog Behavior will report suspected cases of animal cruelty, abuse, or neglect (where the caretaker has been made aware of impacts to the safety of the animal) to the appropriate authorities as a matter of professional ethics. This commitment aligns with ethical standards for protecting animal welfare and public safety.

In accordance with reporting obligations, Saga Dog Behavior may share relevant details (including client name, pet information, and a factual description of events) with the appropriate local agencies, such as animal control, public health departments, or law enforcement.

When a mandated or ethical report is made, clients will be informed of the report unless:

• Disclosure is prohibited by law
• Immediate notification would compromise safety or interfere with emergency response procedures

All reporting actions are undertaken solely to fulfill legal responsibilities, uphold ethical standards, and protect the safety and welfare of animals, clients, third parties, and the broader public.

Resources:

• https://www.hsppr.org/law/report/
• https://www.hsppr.org/law/laws-ordinances/
• https://www.hsppr.org/law/license-your-pet/

Client Responsibility

During any emergency or significant incident occurring in the course of services, clients are expected to:

• Follow Immediate Safety Instructions: Clients must follow all safety directions issued by the behavior consultant to minimize risk to themselves, their pet(s), third parties, and the consultant.
• Seek Emergency Veterinary Care Promptly: If a pet sustains an injury or exhibits signs of acute medical distress during services, the client is responsible for seeking prompt veterinary evaluation and treatment at their own expense.
• Assume Financial Responsibility for Emergency Costs: All veterinary, medical, or emergency-related expenses incurred during or as a result of services are the sole financial responsibility of the client.
• Provide Truthful and Timely Disclosure: Clients must disclose all relevant information about the nature, timing, and circumstances of any emergency or incident truthfully and promptly to Saga Dog Behavior.
• Submit a Verbal or Written Statement if Requested: Clients may be asked to provide a verbal or written account of the incident for documentation and review purposes. Cooperation with incident review processes is necessary for continuing services, where appropriate.

Failure to comply with safety instructions, to seek appropriate veterinary care, or to provide truthful disclosure about incidents may result in modification, suspension, or discontinuation of services to protect the welfare of the pet, the client, and others involved.

Storage and Use of Personal and Behavioral Information

Saga Dog Behavior collects personal and pet-related information from clients for the purpose of providing effective behavior consulting services and ensuring the safety and welfare of all involved parties. Information collected may include, but is not limited to:

• Client full name, physical address, email address, and phone number
• Emergency contact information
• Pet information, including species, breed, age, health history, behavior history, and vaccination status
• Service records, session recordings and notes, training plans, and progress evaluations

This information is used to:

• Deliver behavior consulting services tailored to the needs of the pet and client
• Manage safety during services, both in private and public environments
• Maintain internal service records and case histories
• Support improvements in service quality and outcomes
• Facilitate necessary emergency actions if the client is unreachable

Saga Dog Behavior may also use anonymized, non-identifying case information (with removal of names, addresses, or other personal identifiers) for purposes of professional development, such as:

• Peer consultation with other credentialed professionals
• Continuing education presentations or professional case studies
• Training and educational purposes within the animal behavior consulting field

Clients who do not wish to permit the anonymous use of their case information for professional purposes may opt out by providing written notice to Saga Dog Behavior.

All client and pet information is stored securely using appropriate administrative, physical, and technical safeguards. Paper records are maintained in locked storage, and digital records are stored in password-protected systems accessible only to authorized personnel.

Exceptions (Legal Compliance)

While Saga Dog Behavior is committed to maintaining client confidentiality, there are specific circumstances under which client or pet information may be disclosed without prior consent to comply with legal obligations or to protect health, safety, or welfare.

Disclosure of information may occur when:

• Required by Law: Certain incidents, such as a dog bite resulting in injury to a human, must be reported to local public health authorities within 12 hours under Colorado Revised Statute § 25-4-603. Suspected cases of animal cruelty, abuse, or neglect may also be reported to appropriate authorities as a matter of professional ethics.
• Necessary to Secure Emergency Veterinary Care: If a pet requires urgent veterinary care and the client cannot be reached, Saga Dog Behavior may share necessary health and contact information with veterinary service providers to secure appropriate treatment.
• Required by Legal Process: Client and pet information may be disclosed if legally required by subpoena, court order, or other binding legal process.

In all cases of required disclosure, Saga Dog Behavior will limit the information shared to the minimum necessary to comply with the legal obligation or to protect the welfare of the pet, the client, or the public.

Whenever possible and legally permissible, Saga Dog Behavior will inform clients if a disclosure of information is made pursuant to these exceptions.

Client Rights and Data Security Practices

Clients have the right to access the personal and pet information maintained by Saga Dog Behavior as part of their service records. Upon written request, clients may:

• Review the information collected about them and their pet(s)
• Request correction of any inaccurate or incomplete information

Clients also have the right to decline the use of their case information, even in anonymized form, for professional development, education, or peer consultation purposes. To exercise this right, clients must provide written notice requesting that their case information not be included in such uses.

Declination of Use Notice Form – Download, Fill, and attach in an email to sagadogbehavior@gmail.com

Saga Dog Behavior takes reasonable administrative, physical, and technical precautions to safeguard client and pet information from unauthorized access, use, or disclosure.

Security measures include:

• Storage of physical records in locked filing systems accessible only to authorized personnel
• Use of password-protected digital storage systems with access limited to authorized users
• Routine review of recordkeeping practices to ensure continued compliance with privacy standards

Despite these safeguards, clients are advised that no security measures can guarantee complete protection against data breaches or unauthorized access. Saga Dog Behavior will notify affected clients promptly in the event of a known or suspected breach of personal information.

Client Capacity and Communication

Successful behavior change depends not only on the skills and strategies provided by Saga Dog Behavior but also on active client participation and consistent follow-through outside of scheduled sessions.

Clients will receive individualized homework assignments designed to support the behavior goals identified during the consulting process. Homework may include, but is not limited to:

• Structured training exercises
• Environmental management adjustments
• Observation assignments
• Safety protocols
• Lifestyle modifications

Clients are expected to complete assigned tasks to the best of their ability prior to the next scheduled session. Regular practice and integration of recommendations are essential to building lasting change.

Saga Dog Behavior encourages open communication throughout the behavior intervention process.

If clients experience challenges, confusion, or obstacles completing homework assignments, they are strongly encouraged to communicate these issues early. Timely feedback allows the consultant to adjust training plans, modify expectations, and provide additional support or alternative strategies when necessary.

Behavior consulting is a collaborative process, and honest communication regarding client capacity is critical to achieving the best possible outcomes.

Dependencies for Success

Saga Dog Behavior is committed to providing professional guidance, individualized intervention strategies, and coaching support for each client and pet.
However, the success of behavior modification efforts is inherently dependent on consistent client participation and development outside of scheduled sessions.

While the consultant designs and adjusts intervention plans based on the dog’s needs and the family’s circumstances, true behavior change requires:

• Regular, structured practice of assigned training or intervention exercises
• Consistent implementation of management strategies
• Reinforcement of desired behaviors in the home and daily routines
• Ongoing commitment to the process over time
• A degree of requisite, provided education in dog behavior, motivational systems, welfare needs, and how learning occurs
• An ability or commitment to developing capacity for personal emotional and nervous system regulation
• A willingness to build or enhance capacities for healthy social relating, including relational responsiveness and supportive communication with the dog

Clients are challenged to actively engage not only in practical training tasks but also in the personal growth necessary to support sustainable behavior change in their dog. The consultant cannot create lasting behavior change through session work alone.

Clients who are unable or unwilling to complete assigned tasks and build necessary educational and relational foundations between sessions should expect:

• Delays in progress
• Reduced effectiveness of the intervention plan
• Potential need for significant plan revisions, additional sessions, or referral to other resources if necessary

Saga Dog Behavior cannot guarantee specific behavioral outcomes.
While every reasonable effort will be made to support client success, results ultimately depend on the client’s follow-through and the dog’s individual learning process.

Accessibility and Accommodation

Saga Dog Behavior recognizes that each client brings unique life circumstances, learning styles, and personal capacities to the behavior consulting process. Homework tasks, training recommendations, and behavior intervention strategies are designed to be tailored and adaptable to meet individual client needs wherever feasible.

Clients who require adaptations to homework assignments, session delivery, communication methods, or other aspects of the consulting process are encouraged to communicate their needs openly and early.
Examples of reasonable accommodations may include:

• Adjusting the pace, volume, or complexity of homework tasks
• Providing additional written summaries or visual resources
• Modifying recommendations based on physical, cognitive, emotional, or logistical limitations
• Offering alternative exercises that still support the underlying behavior goals

Saga Dog Behavior is committed to making reasonable efforts to support client accessibility without compromising the welfare and success of the dog.

Clients are partners in shaping a sustainable and realistic intervention plan. Active communication about challenges or barriers allows for creative problem-solving and increases the likelihood of successful outcomes for both client and dog.

Grounds for Consultant-Initiated Termination

Saga Dog Behavior reserves the right to terminate services at any time if, in the sole professional judgment of the consultant, continuation of services is not in the best interest of the client, the client’s pet(s), or the consultant.

Grounds for consultant-initiated termination may include, but are not limited to:

• Failure to comply with recommended safety protocols intended to protect the client, the pet, third parties, or the consultant.
• Failure to disclose material information relevant to the pet’s health, behavioral history, or risk factors.
• Client conduct that compromises safety, welfare, or the productive working relationship, including but not limited to harassment, discrimination, verbal abuse, or other inappropriate behavior toward the consultant or others.
• Persistent non-participation or unwillingness to engage meaningfully with the behavior intervention process, including repeated failure to complete assigned homework tasks or implement agreed-upon management recommendations.
• Situations where continued services would compromise animal welfare, client safety, public safety, or the professional integrity of Saga Dog Behavior.
• Situations where the client’s needs exceed the consultant’s professional scope of practice, and a referral to another qualified professional is appropriate.

Where possible and appropriate, Saga Dog Behavior will make reasonable efforts to address concerns with the client before termination.
However, in cases of serious safety concerns, ethical violations, or professional incompatibility, services may be terminated immediately without further notice.

Terms for Client-Initiated Termination

Clients may discontinue services with Saga Dog Behavior at any time for any reason by providing written notice via email or another agreed-upon communication method.

In the event of client-initiated termination:

• Clients remain financially responsible for all services already rendered.
• Prepaid services or unused portions of service packages will be handled according to the Payments, Refunds, and Credits Policy.
• As a general policy, prepaid services are non-refundable once sessions have begun or once written behavior plans have been delivered, unless otherwise specified in writing.

Clients are encouraged to notify Saga Dog Behavior as early as possible if they intend to discontinue services, both to assist with administrative closure of the case and, if appropriate, to allow for referral to alternative resources.

Saga Dog Behavior does not guarantee immediate availability for re-enrollment after a client-initiated termination. If a client later seeks to resume services, a new intake process and updated service agreement may be required.

Financial Terms for Early Termination

The financial obligations associated with early termination of services are governed by the Payments, Refunds, and Credits Policy.

In summary:

• Services already rendered are non-refundable. Clients are responsible for payment of all completed sessions and any delivered materials, including written behavior plans or custom intervention documents.
• Unused prepaid services (e.g., unused sessions within a package) are generally non-refundable once services have commenced or written deliverables have been provided.
• Partial credits toward future services may be offered at the sole discretion of Saga Dog Behavior if early termination is based on factors outside the client’s or consultant’s control (e.g., unforeseen pet health issues, consultant-initiated termination for reasons not related to client conduct).
• In cases of consultant-initiated termination where the client has complied with all service terms and responsibilities, a pro-rata credit, partial or full refund for unused prepaid services may be issued at the consultant’s discretion.

All financial matters associated with early termination will be communicated in writing at the time of service discontinuation.

Scheduling, Reservation, and Payment Requirements

Scheduling of behavior consultations and training services with Saga Dog Behavior is managed by appointment through email communication, a booking platform, or other approved methods as specified during client onboarding.

Reservation Requirements

To secure a service reservation, clients must:

• Complete all required intake paperwork by the deadlines specified during the intake process.
• Submit payment according to the timelines outlined in the Payments Policy:
  • Service packages must be paid in full at least three (3) business days prior to the first scheduled session.
  • Single sessions must be paid in full at least twenty-four (24) hours prior to the scheduled session.

Reservations are not considered confirmed until both completed paperwork and full payment are received.

Forfeiture of Reserved Service Slots

Failure to submit completed intake paperwork and/or payment within the required timelines may result in:

• Cancellation of the reserved service slot.
• Requirement to reschedule based on current availability.
• Application of late payment policies and potential late fees as outlined in the Payments Policy if a pre-scheduled payment was not completed.

Saga Dog Behavior reserves limited service availability for each client; timely paperwork and payment are essential to maintaining scheduled appointments.

Client-Initiated Cancellations and Rescheduling

Clients must provide a minimum of forty-eight (48) business hours’ notice prior to the scheduled start time to cancel or reschedule a session without penalty.

• “Business hours” are defined as Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding federal holidays.
• Notice provided outside of business hours will be considered received on the next business day.

If appropriate notice is given:

• Clients may reschedule their session without penalty.
• Alternatively, clients may request issuance of a service credit, redeemable under the terms outlined in the Payments, Refunds, and Credits Policy.

If cancellation or rescheduling notice is provided less than 48 business hours before the scheduled service:

• The session fee or applicable service credit will be forfeited.
• No refund or credit will be issued unless an approved emergency exception applies.

Consultant-Initiated Cancellations

If Saga Dog Behavior must cancel or reschedule a session due to unforeseen circumstances (e.g., consultant illness, emergency, hazardous conditions):

• Clients will be offered priority rescheduling opportunities, or
• A service credit will be issued, redeemable under standard service credit terms.

Clients will not forfeit any prepaid session fees or credits in cases of consultant-initiated cancellation.

Emergency Postponements

Saga Dog Behavior recognizes that true emergencies may occasionally arise that prevent clients from attending scheduled services.
Emergencies may include:

• Medical emergencies involving the client, an immediate family member, or the pet
• Severe weather events or natural disasters preventing safe travel
• Other unforeseen, unavoidable critical circumstances (evaluated on a case-by-case basis)

In emergency situations:

• Clients are encouraged to notify Saga Dog Behavior as soon as possible.
• At Saga Dog Behavior’s sole discretion, emergency postponements may be accommodated by rescheduling the session or issuing a service credit without penalty.
• Documentation of the emergency may be requested depending on circumstances.

Payments Policy

Saga Dog Behavior requires payment for services according to the following standards:

Service Payment Deadlines

• Service Packages: Payment in full is due no later than three (3) business days before the first scheduled session of any service package.
• Single Scheduled Sessions: Payment in full is due no later than twenty-four (24) hours before the scheduled session.

Accepted Payment Methods

• Certified Check
• Postal Money Order
• Personal Check (subject to a $30 administrative fee if the check fails to clear)
• Debit or Credit Card (invoiced through PayPal)
• Venmo

Please note that a 3.49% transaction fee will be assessed on the final invoice balance for all payments processed through PayPal or Venmo, with the exception of digital product purchases. This fee reflects the direct transaction fees assessed by these payment processors, minus the fixed transaction fee which we do not pass on to the consumer.

Payment of No-Show Charges

If a client fails to attend a scheduled session without appropriate notice, a no-show charge will be invoiced. Payment for no-show invoices must be made within seven (7) business days from the date the invoice is issued.

Payment Plans and Late Fees

In circumstances where Saga Dog Behavior agrees in writing to a payment plan arrangement:

• Clients are provided a seven (7) business day grace period following the agreed-upon due date to submit payment.
• After the grace period, a 3% late fee will be applied to the unpaid balance and will accrue monthly.

If multiple payment installments are missed under a monthly payment plan:

• The seven (7) business day grace period will apply only to the most recently missed installment.
• Any missed installments beyond the grace period will be aggregated into a total past due balance.
• A 3% late fee will accrue monthly on the total unpaid balance.

Saga Dog Behavior reserves the right to suspend services in the event of nonpayment. Clients will be informed in writing before service suspension occurs. If an outstanding balance remains unpaid for more than six (6) months following notice, Saga Dog Behavior may pursue recovery of the debt through small claims court or county court proceedings as allowed by law.

General Refund Policy

• All services are non-refundable once rendered.
• Missed or unattended sessions are non-refundable unless canceled in compliance with the Scheduling and Cancellation Policy.

Behavior Modification Services Refunds

• A full refund will be issued if the client cancels their behavior assessment session at least three (3) business days prior to the scheduled appointment.
• If a client cancels within seven (7) business days after the initial assessment session, and no written training plan has yet been delivered, the client may be eligible for a 50% refund of the assessment fee.
  (Partial refunds in these cases are at the sole discretion of Saga Dog Behavior based on services rendered.)
• No refunds will be issued after a written training plan has been provided, even if the client has not yet utilized additional services or follow-up sessions.

Training Package Refunds

• If a client purchased a training package that includes the behavior assessment and training plan, and cancels the package at least seven (7) business days before the first scheduled follow-up session, a partial refund may be issued.
• In such cases, the refund will equal the total package price minus the non-refundable assessment and training plan fees.
  • (Saga Dog Behavior will specify the non-refundable portion in the service agreement.)

Digital Products Refunds

• All digital products, including but not limited to e-books, downloadable guides, templates, and self-paced course materials that include downloadable components, are non-refundable once delivered.
• Exception: Self-paced online courses that do not include downloadable materials may be eligible for a refund if requested within seven (7) business days of purchase. Approved refunds for such courses will be subject to a 5% administrative fee deducted from the original purchase price.
• Refund eligibility for self-paced courses will be determined based on access logs and confirmation that no course components have been downloaded.

Refund Request Procedure

Refunds, if applicable, will be processed within thirty (30) business days of approval.

All refund requests must be submitted in writing to sagadogbehavior@gmail.com.

Approved refunds will be issued to the original payment method whenever possible.

Credits Policy

Saga Dog Behavior offers service credits in specific circumstances where services cannot be provided as scheduled or as agreed. Credits are not equivalent to cash refunds and are subject to the following terms:

Issuance of Credits

• Consultant-Initiated Cancellations: If Saga Dog Behavior must cancel a scheduled service (e.g., due to consultant illness, personal emergency, unsafe weather conditions, or other unforeseen circumstances), a full service credit will be issued to the client for rescheduling or for application toward alternate services.
• Client-Initiated Cancellations: If a client cancels a scheduled service in compliance with the Scheduling and Cancellation Policy (i.e., providing sufficient notice), a full service credit will be issued for rescheduling within the allowable rescheduling window.

Use and Expiration of Credits

• Service credits must be redeemed within six (6) months from the date of issuance unless otherwise specified in writing by Saga Dog Behavior.
• Credits not redeemed within the six-month window will expire and will not be refunded or extended unless otherwise agreed upon in writing.

Restrictions on Credits

Credits may not be redeemed for cash or converted into a refund under any circumstances.

Credits may only be used toward services currently offered by Saga Dog Behavior at the time of redemption.

Credits are non-transferable unless explicitly authorized in writing.

Media Release Policy Overview

Saga Dog Behavior may occasionally collect photographs, video recordings, or written quotations during the course of consultations, training sessions, or client communications.
The purpose of collecting this material is to:

• Support professional development and continuing education,
• Document case progression where appropriate,
• Provide educational examples for the behavior consulting community,
• And share marketing or promotional content that reflects the work and outcomes of Saga Dog Behavior.

Participation in media collection for purposes other than documenting case progression is entirely voluntary.
Clients are not required to grant public media consent in order to receive behavior consulting services.
Consent (or refusal of consent) will not affect the quality, availability, or delivery of services.

Saga Dog Behavior reserves the right to record consultation sessions, online consultation hours, or client-submitted video recordings of homework sessions as part of the behavior intervention process.
Such recordings:

• Are collected solely for internal case management, intervention planning, and professional consultation purposes.
• Will be securely stored and protected in accordance with Saga Dog Behavior’s Privacy Policy.
• Will not be used for external marketing, publication, or public education unless the client provides explicit written media release consent.

Saga Dog Behavior values client privacy and strives to use any collected media respectfully, professionally, and in accordance with the terms outlined below.

Internal Educational Use

Saga Dog Behavior may use photographs, videos, and client-submitted materials internally for:

• Case review and behavioral analysis,
• Development of individualized training and behavior intervention plans,
• Professional development activities, such as consultation with trusted colleagues under confidentiality agreements,
• Continuing education or certification requirements.

Internal use is considered part of the normal consulting process and does not require additional client consent beyond acceptance of the Service Agreement and Privacy Policy.
Internal recordings are securely stored and are not made public unless separate consent is provided.

External Public Use

With a signed media release form, Saga Dog Behavior may use collected media externally for:

• Marketing and promotional materials (e.g., website, social media, newsletters)
• Educational resources (e.g., articles, webinars, course content, conference presentations)
• Professional advocacy for dog welfare, humane training practices, and public education

External use may involve editing, adapting, or combining media with other content.
Clients and pets will not be identified by full name or other personally identifying information without additional explicit written consent.

Whenever possible, identifying details (e.g., faces, names, home locations) will be minimized, obscured, or omitted unless authorization is specifically granted.

Revocation Rights

Clients have the right to decline consent for external media use at the outset of services or at any time thereafter.

If a client initially grants consent but later wishes to revoke permission for external use of photographs, video recordings, or other media, they may do so by submitting a written request to Saga Dog Behavior.

Upon receipt of a revocation request:

• Saga Dog Behavior will cease all future external use of the client’s media.
• Internal educational use of previously collected media will continue as part of case documentation and professional development.
• Media already published or distributed prior to the receipt of the revocation request (e.g., social media posts, printed materials, educational content) may not be fully retractable or removable.

Saga Dog Behavior will make reasonable efforts to honor revocation requests regarding future use, but cannot guarantee the retroactive removal of media already lawfully shared prior to revocation.